Privacy Policy

Last updated: September 2026
HomeTech by.Design is operated by LifeShifter Coaching Ltd.
This privacy policy explains what personal information I collect, how I use it, and how I keep it safe when you contact or use HomeTech by.Design.

Information I may collect

Depending on how you contact or use HomeTech, I may collect:
- your name
- email address
- phone number
- home address or postcode where needed for a home visit
- information you provide about the technology issue you need help with
- appointment and booking information
- payment and transaction information
- messages or correspondence sent by email, WhatsApp, Facebook or other contact channels
- basic website information collected through cookies or similar technologies, where applicable
I will only collect information that is reasonably needed to provide the service or respond to your enquiry.

How I use your information

I may use your information to:
- respond to enquiries
- assess what type of support may be suitable
- arrange and manage home visits or remote support
- contact you about an appointment
- provide the service you have requested
- keep appropriate customer and job records
- process payments and maintain financial records
- deal with complaints, queries or legal obligations
- improve the way HomeTech operates
I do not sell your personal information.

Lawful basis for using your information

Depending on the situation, I rely on one or more of the following lawful bases:
Contract — where the information is needed to provide a service you have requested, or to take steps before entering into a contract with you.
Legitimate interests — where it is reasonably necessary to respond to your enquiry, manage customer relationships, maintain appropriate business records, or operate HomeTech effectively.
Legal obligation — where information must be kept or processed to meet legal, tax or accounting requirements.
Consent — where consent is specifically required, for example for certain non-essential website cookies or optional marketing communications.

Who I may share information with

I use a small number of trusted service providers to operate HomeTech. These may include:
- Square for appointments, payments and booking administration
- Carrd for website hosting and enquiry forms
- Microsoft 365 for business email and document storage
- WhatsApp / Meta for business messaging and Facebook communications
- Google for the Google Business Profile and related services
These providers process information under their own terms and privacy arrangements.
I may also disclose information where required by law, regulation or a valid legal request.
Some service providers may process information outside the UK. Where this happens, appropriate data-protection safeguards are used by those providers in accordance with applicable law.

How long I keep information

I keep personal information only for as long as it is reasonably needed.
As a general guide:
- enquiries that do not become customers: up to 24 months
- customer correspondence and service records: normally up to 6 years where needed for business, legal or accounting purposes
- financial and accounting records: normally 6 years in line with company tax record-keeping requirements
UK companies generally need to retain relevant accounting records for six years from the end of the financial year they relate to. GOV.UK
Information may be retained longer where there is a legal, regulatory, insurance or dispute-related reason to do so.

Keeping your information secure

I take reasonable steps to protect personal information from loss, misuse or unauthorised access.
This includes using reputable business systems, access controls, account security and appropriate device protection.

Your rights

Depending on the circumstances, you may have the right to:
- ask what personal information I hold about you
- request a copy of your information
- ask for inaccurate information to be corrected
- ask for information to be deleted in certain circumstances
- ask for processing to be restricted
- object to certain uses of your information
- withdraw consent where processing is based on consentTo make a request, contact:
[email protected]

Complaints

If you have concerns about how your personal information is handled, please contact me first and I will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Cookies

The HomeTech website may use cookies or similar technologies that are necessary for the website to function.
If non-essential cookies such as analytics or marketing cookies are introduced, they will not be used without the appropriate notice and consent. ICO guidance requires consent for cookies that are not strictly necessary. ICO

Changes to this policy

This policy may be updated from time to time as HomeTech develops or if the services and systems used change.